Questions

What an Idli FAQ

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Browse common questions about the weekly Family Pack, Saturday delivery, account login, and checkout.

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Menu

What is in the Family Pack?

The bag is packed with all the essentials for a healthy family brunch and has 'Idli-Curry-Chutney-Podi'. Each week, the curries and chutneys are different, but the menu structure remains the same, to deliver a protein and fiber rich meal.

For instance, the family pack on August 1st will have:

  • 15 Idlis:10 white Idlis + 5 Brown Idlis. The brown Idlies are made from lentils with skin on. This adds more fiber in the Idli and helps improve your gut health
  • Two generous curries:Korma & Tiffin Sambar. The > 24oz quantity of curries to last you entire weekend.
  • Three chutneys:Bell Pepper chutney, Madurai ‘Rosa’ chutney and Coconut chutney
  • Two Idli-Podis:Conventional Idli Podi and ‘Nalla’ Podi.

New twists and variations are added each week. Check out some of the interesting possibilities. To know the specific curries and chutney for a given saturday, click on ‘Get Detailed Menu’ at the bottom of the Order Card and send us that WhatsApp message.

Login Signup

Can you give me an overview of the SIGN UP and subsequent LOGIN process?

The easiest way to sign up is using your phone. We will send an OTP to your WhatsApp account on the same phone. Please use that to log in. The first time that you log in, we will be saving your phone number to your profile and creating an account for you. Please note that we are not using SMS at this point in time. The second way to sign up is using your email address. With either approach, once you are logged in, please go to profile and add in your details so we can reach you effectively. After sign up, for each subsequent log-in using your phone, you would receive an OTP every time. With email ID and password you can log in without having to receive an OTP. Kindly review our Terms and conditions and privacy policies. We keep it updated and transparency with you (our customer) is very important for us.

Menu

How do I get this upcoming Saturday's detailed menu?

Drop us (817 587 4354) a WhatsApp message with the following text ‘detailed menu for Saturday, June 13 delivery (2026-06-13)’.

Login Signup

If I verified with WhatsApp OTP, am I locked into OTP forever?

No. OTP remains available whenever you want it. Optionally add your real email plus a saved password under Profile—then you can sign in either way.

Payment

Can I make payments over phone?

At this point in time, we accept payments over the phone only for bulk orders. Kindly use the Online checkout process. The check-out process uses Stripe for payment processing.

Delivery

How does the door delivery work?

Every Saturday we prepare the food early in the morning and we make sure it reaches your door before 8:30 am CST. The food comes in a very sturdy package. Our delivery drivers leave it at your doorstep. They are instructed not to ring the doorbell so as not to disturb you on a weekend morning. When you're awake and ready, kindly bring in the food at the earliest. While it is common for the drivers to be tipped with other food delivery services, our delivery drivers do not need to be tipped. We pay them so that you don't have to incur any additional cost.

Support

How do I make changes to my order or reach support for any questions I may have?

Please drop us a WhatsApp message at 817 587 4354. We will try to respond at the earliest. Our typical turnaround time is between one and three hours. On very rare occasions it might take close to 24 hours for us to respond.

Healthy Ways

What are your Healthy Ways — how do you make the food better for us?

Less carbohydrates, more protein, more fiber:

Because our batter contains more urad dal (more protein, less carbohydrates), our idlis are not as bright white as conventionally made idlis. That's completely natural. Urad dal is also significantly more expensive than rice, but we believe the nutritional benefits make it worthwhile.

No pre-cooking:

Pre-cooking food and finishing it up before delivery is a common practice in the food industry. It is just not part of our kitchen process.

Every Saturday morning, we prepare your order from scratch, just before delivery. We don't prepare food days in advance or rely on preservatives.

This means you receive freshly cooked food that stores well when refrigerated at home.

Thoughtful cooking:

We soak our dals for several hours before cooking and pressure-cook them thoroughly. This traditional preparation improves texture and may make the food easier to digest.

Red idlis:

Some of our idlis have a natural reddish tint because they are made using whole urad dal with its skin intact. Keeping the skin adds dietary fiber and gives the idlis a more wholesome flavor and texture.

In a standard pack of 15 idlis, you'll typically find five made with whole urad dal.

Choice of oil:

Most of our food is steamed, so oil is used sparingly. Whenever oil is needed, we choose it carefully based on the cooking method.

For high-heat cooking, such as tempering (tadka), we use organic coconut oil because it remains stable at higher temperatures. For low-heat applications, such as finishing our bell pepper chutney, we use cold-pressed sesame oil to preserve its natural flavor and nutrients.

We don't use inexpensive refined oils or excessive amounts of fat simply to make food richer.